OAOpenApp
Login
Legal

Effective 2026-06-26 · Version 1.0

Terms of Service

These Terms of Service ("Terms") govern your access to and use of OpenApp, a physical access control platform offered as a service ("Service") by OpenApp ("OpenApp", "we", "us", or "our"). By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. The Service

OpenApp provides software for managing physical access — including doors, gates, virtual intercom, access policies, guest invitations, and audit logging — across individual and organizational accounts. We may add, change, or remove features over time. We provide the Service on a commercially reasonable-effort basis and do not guarantee uninterrupted or error-free operation.

2. Accounts and authentication

You must provide accurate account information and keep your credentials secure. You are responsible for all activity that occurs under your account. You may authenticate using a supported identity provider (such as Google) or other methods we offer; your use of those providers is also subject to their terms. You must notify us promptly of any unauthorized use of your account.

3. Acceptable use

You agree not to:

  • use the Service to gain unauthorized access to any property, system, or data;
  • interfere with or disrupt the integrity or performance of the Service;
  • attempt to circumvent access controls, rate limits, or security measures;
  • reverse engineer the Service except to the extent permitted by law; or
  • use the Service in violation of any applicable law or third-party right.

You are solely responsible for configuring access policies correctly and for the physical security consequences of those configurations.

4. Customer content and data

You retain ownership of the content and data you submit to the Service ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data solely to operate and improve the Service. Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

5. Service availability and security

We apply administrative, technical, and physical safeguards designed to protect the Service and Customer Data. No method of transmission or storage is completely secure, and you acknowledge that you provide Customer Data at your own risk. You are responsible for maintaining appropriate backup access methods for critical entry points.

6. Third-party integrations

The Service can connect to third-party hardware, gateways, and platforms. Your use of any third-party product is governed by that third party's terms, and we are not responsible for third-party products or their availability.

7. Fees

Paid plans, if any, are billed as described at the time of purchase. Unless stated otherwise, fees are non-refundable. We may change pricing prospectively with reasonable notice.

8. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or if we reasonably believe your use poses a security or legal risk. Upon termination, your right to use the Service ends, and we may delete Customer Data after a reasonable retention period.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. OpenApp is a software service and is not a substitute for professional security, life-safety, or emergency systems.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPENAPP WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR PHYSICAL PROPERTY, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

11. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the effective date below and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms can be sent to tomer@openapp.house.